Return Policy

To process an exchange, please contact us for a return authorization.

We accept only exchanges within 5 DAYS of delivery and we don't provide returns or money back. The returned items must be received in new, unused condition.

RETURNS & EXCHANGES 

We offer exchanges on all orders. To return an item, please contact us and we will generate a return authorization for you. Returns are only accepted for items purchased directly from our website. The item(s) must be unused and in original packaging. To complete an exchange, place a new order for the item you would like. Please contact us with your order number and we will create a return authorization for your previous item. 

 

INVALID REASONS

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Masoomm. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Buyers should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

CANCELLATIONS 

In the event you wish to cancel your order, please contact us. If the order has already shipped, we would be unable to stop the package.